- Collaborates with Credentialing Specialists and Program Management team to enforce all compliance requirements for all active accounts
- Partners with Talent Acquisition and Program Management team to identify, screen and hire all Credentialing Specialist roles
- Supports Credentialing Specialists with proper training and continuing education necessary to perform role
- Ensures the Credentialing Specialists are tracking and monitoring all pre-assignment and contract specific requirements
- Supports Credentialing Specialists to ensure activities and plan is being executed in order to obtain updated credentials from suppliers for contractors on assignment, prior to expiration
- Executes audit plan to evaluate that active contractors are fully credentialed properly, as a further quality assurance measurement
- Collaborates with customers, suppliers, and Program Management team to ensure optimal compliance related reporting is adopted and utilized
- Partners with the Implementation and Program Management team during discovery to review customer specific and state specific credentialing requirements
- Establishes and maintains updated credentialing requirements for all Sunburst customers
- Conducts annual compliance review and refresh per customer
- Adheres to evolving healthcare mandates, policies and requirements set forth by industry, customer, and State & Federal guidelines
- Displays strong organizational and time management skills to efficiently support the Credentialing Specialists and Program Management team
- Establishes and maintains effective channels of communication within the division, as well as with customers and suppliers
- Provides excellent customer service to all customers, suppliers, and Internal Team Members
- Performs other duties as assigned
- High school diploma or equivalent; Undergraduate degree preferred
- Healthcare terminology experience preferred
- One year of work experience within a team environment preferred
- Excellent verbal and written communication skills; proficiency in the English language is required
- Proficiency with computers, including Microsoft Office
- Ability to work independently and multitask effectively, while maintaining attention to detail
- Ability to effectively elicit from and provide information to all Team Members, clients and suppliers using strong communication skills
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