The Operations Support Manager ensures the integrity of the revenue cycle, acts as a liaison with the Manager, Implementation for new customer Go Lives, and manages/mentors all revenue cycle personnel.
Essential Duties and Responsibilities:
- Effectively oversees and manages the key performance indicators specifically designated for revenue cycle functions, including, but not limited to, AR Management, AP Management, Cash Application, & Supplier Payment initiation
- Assists with New Sunburst Client Implementations, mainly focused on Timecard Management, Billing Integrity, Invoicing Set-Up and Process Management centered around Sunburst’s AR Management System
- Builds strong relationships with Maxim/Amergis Corporate Leaders associated with Revenue Cycle functions
- Collaborates and provides continuous and ongoing feedback to team members, peers, partners, and manager for the purpose of improving Sunburst relationships
- Develops team members using individual development plans, role specific competencies, mentorship, stretch assignments, and establishes succession plans
- Collects on over 90 day accounts and other escalated accounts, as needed. Keep manager informed of any potential issues that would impact cash flow; oversees communications to Agency partners should Client payment issues arise
- Drives a high level of customer service between direct reports, other team members and external stakeholders. This includes, but is not limited to: Sunburst partners, Clients, Suppliers and Maxim/Amergis Stakeholders
- Proactively communicates to senior leadership potential risk areas by actively reviewing your team’s account receivables as needed and completing a risk analysis
- Actively involved in complex payer issues and continuously looks for opportunities to improve and create synergies
- Understands how to separate and combine tasks into efficient work flows, creates and executes on action plans
- Proactively implements education process improvements to prevent future disruptions in their designated oversight of the revenue cycle
- Performs other duties as assigned/necessary
Minimum Requirements:
- At least 3 years of experience in Accounts Receivable and Billing, with at least 1 year of Managed Service Provider experience preferred
- High School degree required; Bachelor’s degree preferred
- Superior knowledge of Sunburst’s Billing, Collections, Cash Application and Vendor Payment Guidelines
- Proficiency in Microsoft Office, with intermediate proficiency in Excel
- Excellent decision-making, team-building, and development skills
- Excellent written and verbal communication skills; proficiency in the English language is required
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