The System Support Analyst I is responsible for supporting all offices on the implementation and use of
multiple systems. In addition to responding to incoming tickets, the System Support Analyst I analyzes
ticket trends and recommends solutions to prevent questions and issues.
Essential Duties and Responsibilities:
- Supports multiple stakeholders on a range of systems (Including but not limited to Vision,
- eRecruit, MaximCare mobile, Telephony systems, Maxim Web clock)
- Troubleshoots and resolves tickets submitted timely
- Works with other team members in order to escalate issues that couldn’t be resolved
- Reports on ticket trends weekly
- Reeducates system users as appropriate
- Informs key stakeholders of potential issues related to errors and trends
- Contributes to projects that will prevent questions, problems, and tickets
- Provides great customer service to our business partners
- Performs other duties as assigned/necessary
Minimum Requirements:
- Bachelor’s Degree or equivalent experience required
- Experience in the IT/Healthcare industry/staffing/recruiting or field support
- Ability to analyze system and process related issues and offer solutions
- Strong customer service and communication skills required
- Must be able to work effectively as part of a team while maintaining a strong attention to detail
- Basic computer proficiency required and proficiency in Windows XP Professional, Microsoft
- Office suite software programs, internet usage, and learning program design systems and software
- Ability to effectively elicit/provide information to and from appropriate individuals (including, but not limited to, supervisors, co-workers, clients) via strong communication skills; proficiency in the English language may be required